Dear Canadian customer:

Because the TotallyADD Shop is international, and operates in US dollars, please use the coupon code: Canada20 when you place your order and receive an additional 20% off at checkout.

This coupon code is only available to Canadians and valid for a limited time.

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Returns & Guarantees

Returns – Refunds – Exchanges 

MERCHANDISE GUIDELINES
Return Time-frame

Items will only be accepted for return if shipped within 30 days of purchase from Totally ADD (the date of purchase is the date shown in your Purchase Confirmation Email).

Return – Refund – Exchange Shipping/Handling Fees

Totally ADD does not pay for/reimburse costs associated with packaging,  delivery, government duties/taxes, or border clearance fees for returns, refunds, or exchanges.  We also do not refund in whole or part the original shipping and handling fees.

Condition of Merchandise

Some items cannot be returned if they are opened, including DVDs and CDs.

Items must be in their original, unused condition. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

The only exceptions to this policy will be:

Exchanges

If your clothing item is in ‘like new’ condition, you may exchange the item for a different size or color (where available). You will not be subject to a restocking fee in this case, but you still will have to pay return Shipping and Handling fees.

Restocking Fee

With the exception of merchandise sent back for Exchange, all items are subject to a 15% restocking fee.  The amount will be deducted from your refund.

RETURN PROCESS Documentation

In order for a return, refund, or exchange to be accepted and processed, the following MUST accompany the item(s) in the return package:

We will only contact a Purchaser in cases where additional information is required to process the return, refund, or exchange and personal information will never be sold, shared, or in any other way distributed to third parties for commercial purposes.

Merchandise Return Address

Mail your returned item to:

Totally ADD

ATTENTION: RETURNS DEPARTMENT

470 Norfolk St. N. PO Box 22004

Simcoe, Ontario

Canada N3Y 3P0

Processing Time-frame

As with your original purchase, we work very hard to process your return or exchange within 48 hours of receiving your merchandise.  As soon as we process your order we will send you a Refund/Exchange Confirmation email with the following information:

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