You’ve placed an order with us, and now you might be wondering, “How long until I get my cool [insert name of the awesome item you ordered]?”
Our goal is process your order in 48 hours or less and we work very hard to meet that goal every time. While it almost never happens, if we know in advance a delay may be unavoidable we’ll send you an email to let you know so you’re not cancelling important social plans with your Aunt Mildred so you can wait by your mailbox for your package from Totally ADD. And since we’re on the subject of delays (even though they’re rare), that brings us to the matter of……Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment, although government duties and taxes may be charged for orders shipped outside Canada.Shipping & Handling Rates
Shipping rates vary depending on the number of items ordered and the shipping destination. All items have options with different levels of pricing for all shipping. Please check the shipping options when you are placing your order. In addition to this there is a $2 per item Handling Fee. Both Shipping and Handling fees will be calculated on the items in your shopping cart. Before the final checkout page you will be shown what the Shipping and Handling fees and you will have a opportunity to review the total price before choosing to place your order.
We use the following carriers to deliver our orders:
- Canada Post
- United States Postal Service (USPS)